John has 16 years under his belt as a customer service rep/account executive with a global logistics/package delivery company. He loves making a difference!
Resides in Renton and is open to onsite and/or hybrid opportunities.
- Experience: 16-years of experience working for one of the world’s largest courier, package delivery and express mail service organizations.
- Key Achievements: initiated a service improvement initiative that used software and data tracking to monitor internal KPI’s, which focused specifically on service levels and results, ultimately resulting in an increase in service level ratings.
- Motivations: Thrives in atmospheres requiring lots of client engagement and opportunities to get involved with business improvements. Passionate about enhancing the overall customer service experience and working in environments that allow forward-thinking strategies.
- Looking for: Looking for a direct hire opportunity with a company that has a strong track record of providing quality service and high-levels of customer satisfaction.
- Recruiter Notes: John is a warm, client-focused professional who brings experience and a calm, solutions-oriented approach to every interaction. He’s known for building strong relationships, staying composed under pressure, and always putting the customer first. I found him to have a natural ability to listen and problem-solve!
